Refund & Cancellation Policy

This Policy is part of our Terms of Service. It covers advertising slides (per-slide and exclusive bookings) and private robot rentals. If a signed Rental Agreement says something different, the Rental Agreement controls for that rental.

1. Holds and unpaid bookings

While online payment is not yet available, choosing a slide at checkout creates a hold, not a paid booking. If a held event is cancelled, or you release your hold, no money is owed and nothing is refunded because nothing was paid. An unpaid hold expires 7 days after it is placed or 48 hours before the event, whichever comes first, and the slide is then released.

2. Weather and operating conditions

For safety, robots do not operate in rain, lightning, high wind, extreme heat, or other unsafe conditions, as determined by Prrty Bot staff on the day. We will notify you as early as practical by email at the address on your account.

3. If Prrty Bot cancels

If we cancel for reasons other than weather, for example robot malfunction, operator unavailability, loss of organizer or permit approval, or rejection of your ad without a replacement, you receive a full refund of the affected booking, and Prrty Bot absorbs all card and processing fees. You may choose a credit toward a future booking instead of that refund. If organizer or permit approval falls through for an event listed on our calendar, you receive a full refund.

4. Advertising slides: all sales final

Advertising slides are paid in full at booking, and all slide sales are final. There are no refunds if you cancel, at any time, except as provided in Sections 2 and 3 (cancellation by Prrty Bot, by the event organizer, or due to weather, which receive a full refund with Prrty Bot absorbing the card and processing fees).

Slides cannot be moved to a different event, and rain checks are not given automatically. Prrty Bot staff may offer a rain check at their discretion; any rain check is offered in writing from our office.

Why: when you book, we commit to event vendor fees and begin preparing your slide (ad review and slide deck build), and those costs cannot be recovered if a slide is cancelled.

Exclusive bookings follow the same all-sales-final rule.

5. If you cancel: private rentals

Private rentals require a signed Rental Agreement and a deposit of 30% of the rental total. The deposit holds your date and counts toward the total. The remaining balance is due 7 days before the rental.

To cancel a rental, email [email protected] with your account email and the rental date. Cancellation time is when we receive your email.

Weather and Prrty Bot cancellations for rentals follow Sections 2 and 3, including a full refund of the deposit. Indoor rentals proceed as scheduled regardless of weather. We may end a rental early without refund if guests ignore operator safety instructions, interfere with the robot, or act unsafely, as described in the Rental Agreement.

6. Ad rejections and changes

If we reject your ad or QR destination before it runs and you do not provide an acceptable replacement by 72 hours before the event, we refund that slide. Ad changes after 72 hours before the event may not be possible.

7. Results not guaranteed

Refunds are not given because attendance, scans, traffic, or sales were lower than expected. Attendance figures are estimates (see our Terms of Service).

8. Force majeure

Neither party is liable for failure or delay caused by events beyond reasonable control, such as severe weather, natural disasters, government orders, venue or organizer actions, power or network outages, or equipment failure not caused by our negligence. In those cases, our only obligation is the refund or credit described in this Policy.

9. How refunds are paid

Refunds go to the original payment method through Stripe within 10 business days of approval. Your bank may take additional time to post it. Credits are issued by email and tied to your account.

10. Questions

[email protected]

Prrty Bot LLC